Job Description:

RESUME


Ambika.C                                            Passport: H0055034 valid up to 25-08-2018

Email: ambi28c@gmail.com                  Contact No: 91-9751955173
 
								 
OBJECTIVE

To obtain a help desk internship with Techies Corporation in order to utilize my motivation and skills. Experience troubleshooting and maintaining PC and desktop applications as a Computer Lab Monitor Experience using customer service skills in a business setting as a Customer Service Intern .understanding of PCs, desktop applications and computer/network architecture.
	
 
SUMMARY

5  Years of experience in  Development of Web Application using  PHP, VB,MY SQL,HTML,WML and IT Field as  Helpdesk Coordinator and End User Support.

EDUCATIONAL DETAILS:
          
Graduate in Computer Science Engineering (BE) at Shanmuganathan   Engineering College, Anna University, and Chennai (with aggregate of 70 % 2002-2005).
          
Diploma In Computer Technology (D.C.T), April -2002, - I Class
Maharaja Polytechnic, Board Of Technical Education, Tamilnadu.(with aggregate of 84% 1999-2002

PROFESSIONAL EXPERIENCE:

Working as a Helpdesk Coordinator and Desktop Support in Wipro InfoTech as From Jun 2008 till Date

Jobs & Responsibilities:

•	Assigning appropriate severity, Category and prioritize the call on based on criticality and business impact.
•	Call amendment, assigning, updating, completing with SLA.
•	Addressing   the user telephone calls.
•	Checking the support mail id for any service request mail and log tickers accordingly. Providing Level1 support for all end user issue pertaining to opening system, printing office Automation tools, managing client It Queries. Tracking suspended tickets if any and actions accordingly.
•	Routing service request to the appropriate teams, and Maintaining Vendor Details in Database.
•	Logging tickets with respective vendors whenever required and escalating the problem to higher levels if required.
•	
•	Keeping track of the hardware & software SLA entered to by customer with various vendors
•	Regularly perform hardware and software maintenance 
•	Assist students with PC and desktop application issues
•	Analyzing the performance off vendors and reporting them in periodic basis to the customer. Logging spare and service request with vendor whenever required.
•	Coordinating with the vendors to get problem resolved as per vendor SLA.

Database support
•	Maintained the SQL database and resolves any issues. Build new processes to access, identify, and clean data in the data warehouse. 
•	Created new tables and indexes for the cleaned data and moves data into appropriate tables. Developed database objects and structures for data storage, retrieval, and reporting according to project specifications. Implemented and tests database design and functionality and makes modifications for increased performance. 
•	Interface with each customer site to build out the technical specifications and analyze any minor business requirements. Developed all of the SQL code for interface. 
•	Tested and implemented the interface. Track and report on data modifications. 
•	Reported and resolved bugs. 
•	Improved the speed of data integration and optimizes data pools. 
•	Provided support to database administrators and interfaces with users to ensure the database is satisfying business requirements. 
•	Designed and developed back-end database interfaces for web and e-commerce applications. 
Worked as PHP Programmer in Insoft, Chennai (Adyar) from Jan 2007 to May 2008.

Jobs & Responsibilities:
•	Designed software requirements and implemented code for employee time tracking system. Participated in software testing and code inspections.  This vendor creates automated phone menu systems and uses the resulting data to allow members to retrieve their health care information by telephone. 
•	Web Site using HTML, PHP, MY SQL and MS Front Page. 
•	Support an existing production mainframe environment by designing, writing and changing software. 
•	Member of team that developed automated enrollment software which gives corporate health care customers the ability to submit their employee enrollment adds and updates in any format (via any medium). 
•	As lead programmer, implemented a document digitizing process to scan and digitize photo frames , photo album works in  www.foto.com 
Worked as Software Developer (VB, Crystal) in GAYATHRI TEXTILES, COIMBATORE as from Jul 2005 to Nov2006.
•	Created the software for the yarn Trading Business, Covered aspects of database design, use, and implementation.
•	Created the form with coding in VB 5.0 
•	Designed and developed a database system for employees 
•	Implemented the database in Microsoft Access, using SQL and Visual Basic for Applications.
Software Exposure
         Operating Systems 	         :	MSDOS, Windows 98/2000/XP.
          Packages		         : 	Microsoft Office,MS-Excel2003,2007, MS-Outlook 2003,07
          Database		         :	Oracle8.0, SQL Server 2005, DBA, MS-Access,
 Programming Language    :   PHP, HTML, WML

Scripting Language             :   VB, ASP, JSP
Abilities: 
•	Able to adapt new technologies as fast as possible. 
•	Able to create new technologies with the help of presented technologies. 
•	Able to do work as assigned. 
•	Able to process data on computer as fast as possible. 

CERTIFICATION DETAILS:
 
                MCTS (Micro Soft Certified Technology SQL Server 2005)

PROJECT DETAILS:
PROJECT: 1   Yarn and Textiles Export Automation

Technology			:  VB, MS ACCESS, CRISTAL
Team Size			:  2
Duration			:  October 2005 to April 2006
Description:
 YTEA (Yarn and Textiles Export Automation) is a complete Yarn & Textile automation system including administration of employees like employee details, department details, daily attendance scheme entry, payment details order maintenance, sub-order monitoring, and yarn purchasing and costing also. This fully automated evaluation of total order cost forecasting and maintains the entire account management of whole organization. This system includes numerous data entry forms and able to generate order wise reports, employee pay bills, and sub order management representatives.
PROJECT: 2   MAKE TRADING EASIER
CLIENT		:  Lovinbuggies Inc, US
TECHNOLOGY	:  PHP, SQL SERVER 2000
DURATION                :  May 2007 to Dec 2007
TEAM SIZE                :  3
DESCRIPTION:     
We offer simple to understand buy, stop and target parameters. You only have to take the time to enter the orders. Simple instructions that you can review each evening to show you how to enter your trades for the next day. We give you follow up instructions when the market dictates a change.

I hereby declare that all the facts mentioned above are true to the best of my Knowledge and can provide proof whenever required.
                                                        
                                                                                    
PLACE: COIMBATORE                                                                                           NAME: AMBIKA.C                                                                                                                                                
                                                                       
DATE:

Title: helpdesk coordinator & SQL Server support
Company: Wipro infotech\Aircel
Location: Chennai, Coimbatore, Singapore
Available for:

Candidates within the City ONLY
Candidates within the Country ONLY
Non-locals - Existing VISA / Work Permit holders

Salary: 150000
Job Type : Full Time / Permanent
Experience : Freshers To Freshers Years