Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a Fortune 500 company headquartered in Troy, Mich., offering staffing solutions that include temporary staffing services, staff leasing, outsourcing, vendor on-site and full-time placement. Kelly has a global network of offices across Asia-Pacific, Europe and America.
Client's profile: EMC Corporation(http://www.emc.com/) is the world's leading developer and provider of information infrastructure technology and solutions. We help organizations of every size around the world keep their most essential digital information protected, secure, and continuously available.
We are among the 10 most valuable IT product companies in the world. We are driven to perform, to partner, to execute. We go about our jobs with a passion for delivering results that exceed our customers' expectations for quality, service, innovation, and interaction. We pride ourselves on doing what's right and on putting our customers' best interests first. We lead change and change to lead. We are devoted to advancing our people, customers, industry, and community. We say what we mean and do what we say. We are EMC, where information lives.
What we do
We help enterprises of all sizes manage their growing volumes of information—from creation to disposal—according to its changing value to the business through information lifecycle management (ILM) strategies. We combine our best-of-breed platforms, software, and services into high-value, low-risk information infrastructure solutions that help organizations maximize the value of their information assets, improve service levels, lower costs, react quickly to change, achieve compliance with regulations, protect information from loss and unauthorized access, and manage and automate more of their overall infrastructure. These solutions integrate networked storage technologies, storage systems, software, and services.
Designation – Senior Software Engineer.
Yrs of Exp – 4 – 7 Yrs
Job Location – Bangalore.
Req No – 26719 - ECAG Group
Mandatory Skill Set;
C++ Windows programming, COM, Debugging and Troubleshooting
This role is meant to solve two problems: 1) Minimizing the turn-around time when an issue is referred from the Customer Support group to the Product Development group, 2) Enabling sales account reps to spend the majority of their time selling rather than managing post sales issues.
Across the complete CMA line of products, the analysts will research and deduce the root cause of issues if possible, identify problem trends, perform their own tests, and ultimately provide valuable up-front information about the issue(s) to developers so that the developers can maximize their time on resolutions. The analyst will also ensure that there is no lack of information or communication about the state of resolution and details pertaining to the type of problem and areas of code that are affected.
The person must be an excellent communicator and an even temperament with a strong technical understanding of enterprise software, able to manage projects towards completion, and mitigate risks while at the same time providing strong leadership. This position requires someone who has experience as a software developer.
Candidates should be highly self motivated; have a very strong educational background in computer science; and have a proven record of successful product design and development. The ideal candidate will have a very strong background in object-oriented software engineering, including experience with C++, COM, DCOM, STL, Windows Multithreading, database, and web based application development.
Job Responsibilities
- Deduce as best as possible the root cause of issues referred to the Engineering group - Analyze the problem and identify the failing component.
- Deliver relevant analysis info to engineering team(s) that will assist/reduce time in resolving the problem.
- Provide daily written and verbal communication with detailed information as to the type, state, and next steps of the resolution process.
- Represent the engineering group on phone conferences to discuss open issues as necessary.
- Engage with Engineering, Product Management, and Customer Support teams to provide requirements that will improve the quality of CMA products.
- Specialize in solving functional and architectural issues within the CMA.
- Debug and provide root cause analysis of product defects in releases of CMA Application. Develop theories around cause, minimize reproduction into scenario. Provide feedback to Engineering and Tech Support group.
- Work with other groups in Engineering, Technical Services, and Product Marketing to ensure that overall product reliability issues and functional defects are addressed quickly in the required timeframe.
- 4-8 years experience as a software engineer or consultant
- Experience in troubleshooting enterprise software products involving C++, WIN32 API, COM, DCOM, ATL, STL, Windows Multithreading,.
- Experience on MAPI would be a plus.
- Excellent troubleshooting & debugging skills Strong diagnostic skills with experience on a stack of enterprise software products
- Proficiency in understanding and troubleshooting issues.
- Ability for self directed work
- Ability to work simultaneously on multiple issues.
- Excellent verbal, written and interpersonal communication skills, stays cool under pressure.
- Understanding of the architecture and implementation of the products in the Content Management & Archiving software group of EMC is a definite plus.
Do send us your latest updated resume in word format highlighting your core experience as per requirement specs so that we can discuss further and process the same with our client. Also clearly indicate the following information:
a. Current company & location :
b. Total Exp :
c. Relevant Exp :
d. Date of birth :
e. Education and year of passing :
f. Current CTC :
g. Expected CTC :
h. Notice Period :
i.Reason for change
Anitha Prabhakar - Anitha_P@kellyit.co.in
Consultant
Kelly IT Resources
Tel: 080 2559 2552 / Extn -36 Fax : (+91-080-25590682)
Operating 2700 offices in 32 countries
